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Frequently Asked Questions:

Q: How Can I Reach A29’s Customer Service?

Our customer service representatives are happy to assist you by email (contact@a29online.com). You can expect a response from our team within 24 hours.

 

Q: Is There A Shipping Cost?

We offer free shipping on all orders. There is no minimum order value to qualify for free shipping. Please see our Shipping Policies for more details.

 

Q: How Do I Cancel Or Change An Order?

Please send our customer service team an email at contact@a29online.com as soon as possible. If an item has been already shipped, do not worry, you always have the option to return it within 60 days.

 

Q: How Do I Make A Return?

We accept returns on all items within 60 days of your receiving the items. For guidelines on how to return an item and exceptions, please see our Returns Policy.

 

Q. How Can I Track My Order?

Once your order leaves Amazon’s warehouse, an order tracking number will be emailed to you.

 

Q: If I Have Question On Installation Who Can I Contact?

For any installation related question please reach out to our customer service team by email (contact@a29online.com). You can expect a response from our team within 24 hours.

 

Q: Is My Information Private?

Yes, we will never share your information with anyone.

 

Q: I want to place a bulk order, do you have special bulk pricing?

Yes, please send us your bulk requirement details via email (contact@a29online.com) and we will respond to you with our special bulk pricing.

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